Continual Improvement持续改进程序(中英文).docx

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1、批准：审核：作成：Change History变更记录Revision版本Effective Date生效日期Originator编写人Reasons for Change修改原因1.0 PURPOSE 目的1.1 This document defines the opportunity and process for continual improvement to improve theeffectiveness and efficiency of products, service and process, continually meet customerrequirements.定

2、义开展持续改进活动的时机和流程，提高产品、服务和过程的有效性，不断满足客户的要求。2.0SCOPE 范围2.1 Apply to the Continuous Improvement for quality and environmental activities and operation.适用于对质量和环境的相关管理活动与运作的持续改进控制。3.0 DEFINITIONS 定义3.1 Continual Improvement: recurring activity to increase the ability to fulfill requirements.持续改进：增强满足要求的能力

3、的循环活动。4.0 REFERENCE DOCUMENTS 参考文件4.1 ISO/TS 16949 Clause 8.5 Improvement 改进4.2 GEAR management合理化建议实施规范5.0 RECORDS 记录5.1 FN-QA-047 Program of Improvement Project 改进项目管理方案6.0 RESPONSIBILITY 职责6.1 The management team defines the improving program.管理层确定持续改进项目。6.2 The project team launches and implemen

4、t improving program.持续改进小组负责改进项目的开展和实施。7.0 PROCESS 流程7.1 Identify the continual improvement requirements for QMS and EMS through the below source,but not be limited to:通过下列资讯分析和运用，识别持续改善质量和环境管理系统的要求，确定持续改进项目来源：7.1.1 In accordance with Quality and environmental policy and objects.根据公司质量和环境方针、发展目标确定的改

5、进项目；7.1.2 Determine the improve projects in yearly business plan.公司年度计划确定的改进项目；7.1.3 Identify the continual improvement requirements for QMS and EMS from audit result.内、外部审核结果确定的质量和环境管理体系有效性的持续改进要求；7.1.4 Identify the continual improvement requirements from analysis of data.数据资讯的分析结果确定的质量管理体系有效性的持续改进

6、要求7.1.5 Through QMS and EMS management review to identify the improvement projects andarea.通过质量和环境管理体系的管理评审提供的持续改进项目，或识别的改善区域；7.1.6 Suggestions from employees. MMK establish the GEAR managementdoc to regulatethe suggestion.员工的合理化建议。公司建立合理化建议实施规范文件规范建议的管理过程。7.1.7 Customer and interested parties* requ

7、irements.客户或相关方的要求。7.2 According to operation status, relative department should identify the improve projects inaccordance with, but not be limited to:依据公司实际的生产经营状况，各部门根据以下方面（但不限于）确定持续改进项目：7.2.1 Improve efficiency and shorten the lead time.提高生产效率，缩短交货周期；7.2.2 Reduce scrap, rework.减少报废、返工、返修；7.2.3 O

8、ptimize process.优化工艺流程；7.2.4 Reduce inventory 降低库存;7.2.5 Reduce labor and material consumption.减少人力和材料浪费；7.2.6 Decrease NQC,降低不良质量成本；7.2.7 Improve customer satisfaction.提高客户满意度；7.2.8 Reduce potential danger and improve safety.提高工作安全性，减少安全隐患；7.2.9 Decrease environment pollution and improve awareness.

9、提高环保意识，减少环境污染。7.2.10 Reduce energy consumption and emission.节约能源，降低排放。7.3 Implement continual implement 持续改进实施过程7.3.1 Relative department set up team and make target in accordance with the companyimprovement plan.根据确定的公司改进项目，组织成立持续改进小组，根据现状确定改善目标。7.3.2 The project team find the root cause and make a

10、ction plan to solve the problem withtools ,such as 5-why,6 sigma, control chart, mistake proofing, and etc. implement持续改进小组分析根本原因，制定行动计划，可采用5-why、6西格玛、控制图、价值分析、动作/人机分析、防错等工具。7.3.3 The project team implements action according to action plan, track the progress and reportto management.持续改进小组应按改进计划的要求实

11、施改善措施，追踪项目改进状况，定期汇报给管理层。7.4 Action Verification改进项目的效果验证和评估7.4.1 The project team should verify the action and check if the target has been accomplished. Ifthe action is validated and reaches the target, standardize the action and close the project.改进项目完成后，项目小组应对其进行效果验证，确认是否达成设定的目标。如果措施验证有效且达成目标，改善措

12、施标准化，总结经验教训，关闭改善项目。7.4.2 If the project is failed, the project leader analysis the cause and report to management.When necessary, re-launch the project.经验证无效的项目，由项目负责人分析原因，汇报管理层，必要时重新开展此项目。7.5 If customer has special requirements, please follow customer requirements.如客户对持续改进有特殊要求，可参照其相应的规定和要求进行。8.0 FLOW CHART 流程图Responsibility责任人FlowChart流程图Management管理层Project team持续改进小组Project team持续改进小组Project team持续改进小组Project team持续改进小组