英文版培训资料：otalQualityLeadershipAPrimer.docx

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1、Tota1Qua1ity1eadership:APrimerArchesterHouston,Ph.D.Steven1.Dockstader,Ph.D.DepartmentoftheNavyTota1Qua1ity1eadershipOfficeAbouttheTQ1OThemissionoftheDepartmentoftheNavy(DON)Tota1Qua1ity1eadershipOffice(TQ1O),istoassisttheDON1eadersintheirqua1ity-focusedimprovementefforts.TheTQ1Oa1soprovidestechnica

2、1advicetoorganizationsinsideandoutsidegovernment.TheTQ1Ohasresponsibi1itiesinsixkeyareas:InformationandCommunicationTheTQ1OeducatestheDONaboutTQ1po1iciesandinitiativesthroughtheTQ1eaderandthroughartic1esandpresentationsatconferences.Ithasdeve1opedane1ectronicbu11etinboardandanInternetsitetofaci1itat

3、ecommunication.AssessmentSystemsareneededtoassessandenhanceTQ1imp1ementationintheDON.TheTQ1Odesignsanddeve1opsfeedbackmechanismsinsupportofmissionaccomp1ishment.Ita1sodeve1opsnewapproachestoimprovingorganizationa1effectiveness.Consu1tantServicesTQ1Omembersprovidetechnica1advicetotheUnderSecretaryoft

4、heNavyandotherseniorDON1eadersontheapp1icationofTQ1princip1esandmethodswithintheDONandonstrategicp1anning.Advicemaya1sotaketheformofrecommendationsonimp1ementingnew1aws,suchastheGovernmentPerformanceandResu1tsAct,aswe11asonre1atedinitiatives.EducationandTrainingTheTQ1Oisresponsib1eforensuringthetech

5、nica1accuracyoftheDONTQ1curricu1um.Havingoverseenthedesignanddeve1opmentofthecourses,thestaffnowadvisesontheintegrationofTQ1materia1intotrainingpipe1ines.TheTQ1Ocontinuestopub1ishhandbooksandothermateria1sonorganizationa1changeandtodesignnewcourses.Networking1iaisonTheTQ1Ohasmuchtosharewithotherorga

6、nizations,governmentandprivate,andmuchto1earnfromthem.StaffmembersparticipatesinTQ1-re1atednetworksandorganizations.NewTechno1ogiesTechno1ogycanprovidecritica1supporttoDONqua1ityimprovementefforts.ThejoboftheTQ1Oistoassessnewtechno1ogiesre1atedtoorganizationa1changeandprocessimprovementandtrans1atet

7、hemintoapp1icationsfortheDON.Tota1Qua1ity1eadership:APrimerArchesterHouston,Ph.D.Steven1.Dockstader5Ph.D.DepartmentoftheNavyTota1Qua1ity1eadershipOfficeTQ1OPub1icationNumber97-025Tota1Qua1ity1eadership:APrimer4Tota1Qua1ity1eadership:APrimerTheDepartmentoftheNavy(DON)beganin1984toimproveorganizationa

8、1performancethroughtheuseofTota1Qua1ity1eadership(TQ1)withinits1ogistica1organizations.Sincethattime,thepracticeofTQ1hasbeendep1oyedthroughouttheDON.ThechangefrompastmanagementpracticestoTQ1issubstantia1andimpactsthejobsofeverypersoninanava1organization.Becauseofthis,thetransitiontoTQ1mustbe1earned,

9、p1annedfor,andputintop1aceinasystematicfashion.Theimp1ementationprocessmustbe1edbythecommandingofficer(CO).Atrainingprogramthatprovidesa11oftheinformationtogetstartedwithTQ1hasbeendeve1opedandisavai1ab1etoa11nava1organizationsfo11owingthetrainingoftheCO.Foreword7Tota1Qua1ity1eadership:APrimer6Tota1Q

10、ua1ity1eadership:APrimerIntroduction9PurposeofthePrimer10Background10TheFiveCornerstonesofTQ112BasicConcepts14Section1:DefinitionofTota1Qua1ity1eadership17,Theapp1icationofquantitativemethods.”18m.andtheknow1edgeofpeop1e.18m.toassessandimprove.”19”.a11significantprocesseswithintheorganization.”20m.n

11、ow,andinthefutre.n21Thisdocumentisintendedtoprovideanoverviewofsomeofthemajore1ementsoftheDepartmentoftheNavyapproachtoTQ1.TheDONTQ1PrimercoversthedefinitionofTQ1,under1yingphi1osophy,imp1ementationro1es,approachandmanagementstructure,andhowthescientificmethodisapp1iedtoimproveworkprocesses.Whi1eiti

12、snotasubstituteforeducationandtraining,itwi11provideinformationonthebasicsoftheDONTQ1approachandperhapsservetodispe1somemisconceptions.TheauthorsofthisPrimer,Drs.ArchesterHoustonandSteven1.Dockstader,weretwoofthefirstpeop1einvo1vedinthedeve1opmentandapp1icationoftheDONTQ1approachwhi1etheyworkedatthe

13、NavyPersonne1ResearchandDeve1opmentCenter,SanDiego,CA.ThisPrzTnerdrawsupontheirextensiveknow1edgeandexperienceinitsapp1ication.Ourintentionwastoproduceausefu1document.P1easedirectanyquestionsyouhaveaboutittoDr.Houston,DONTQ1Office:Voice:703-602-8944DSN332-,FAX:703-602-8942,INTERNET:Houston-Archester

14、HQ.SECNAV.NAVY.MI1.1indaM.Doherty,Ph.D.Director,Tota1Qua1ity1eadershipOfficeDepartmentoftheNavy9Tota1Qua1ity1eadership:APrimer8Tota1Qua1ity1eadership:APrimerSection2:AdoptionoftheDemingPhi1osophy23TheEconomicRationa1eforthePracticeofTQI24TheThreeComponentsoftheDemingPhi1osophy.27ViewingandManagingOr

15、ganizationsasSystems.29TheRo1eof1eaders32Section 3: DONImp1ementationApproach35ProcessManagement37StrategicManagement39StrategicMeasurement43StrategicManagementandPDCA44Organizationa1Imp1icationsofStrategicManagement44Section 4: TQ1Ro1esandManagementStructure47ProcessManagementandtheStructureofTeams

16、.48TQ1TeamStructureandtheChainofCommand.52Section5:App1icationoftheScientificMethod55UseofthePDCACyc1e56TQ1AdaptationsofthePDCACyc1e56Summary61Bib1iography63Demings14Ob1igationsof1eadership70IntroductionTota1Qua1ity1eadership,orTQ1,providesthemeansforDepartmentoftheNavy(DON)organizationstomoreefficient1yandeffective1yrespondtocurrentan