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1、Anticipate,sense,andrespondConnectedgovernmentandtheInternetofThingsAbouttheauthorsMaxMeyersisaGov1abFe11owandseniorconsu1tantinDe1oitteConsu1ting11PsHumanCapita1practice,wherehefocusesonworkforcestrategy-he1pingc1ientsnavigateemergingtrendsandharnesstheta1enttheyneedtodoso.BeforejoiningDe1oitte,het
2、aughthighschoo1,andhispersona1experienceshapeshisinterestinbringingcreativeprob1em-so1vingapproachestobearonpub1icsectorcha11enges.YoucanreachhimonTwitterat(S)TheMaxMeyersandbyemai1atmmey-ers.C1aireNiechisaGov1abFe11owandseniorconsu1tantinDe1oitteConsu1ting11P,sStrategy&Operationspractice.Herexperie
3、nceatDe1oitteinc1udespo1icyana1ysis,strategydeve1opment,andadvancedfaci1itationdesignandde1iveryforfedera1agencies,primari1yinthehome1andsecurityspace.YoucanreachheronTwitteratCIaireNieChandbyemai1atcniech.Wi11iamD.Eggers,De1oitteServices1P,isresponsib1eforresearchandthought1eadershipforDeIoittezSPu
4、b1icSectorindustrypractice.Heistheauthorofeightbooks,inc1udinghisnewest,co-authoredwithPau1Macmi11an,TheSo1utionRevo1ution:HowBusiness,Government,andSocia1EnterprisesAreTeamingUptoSo1veSocietysBiggestProb1ems(HarvardBusinessPress,September2013).Thebook,whichtheWa11StreetJourna1describesas“pu1satingw
5、ithnewideasaboutcivicandbusinessandphi1anthropicengagement/wasnamedto10bestbooksoftheyear,z1ists.Hisbookshavewonnumerousawards,andhiscommentaryhasappearedindozensofmajormediaout1ets,inc1udingtheevYorkTimes,Wa11StreetJournaI,WashingtonPost,Guardian,andChicagoTribune.De1oitte*sInternetOfThingspractice
6、enab1esorganizationstoidentifywheretheIoTcanpotentia11ycreateva1ueintheirindustryanddeve1opstrategiestocapturethatva1ue,uti1izingtheIoTforoperationa1benefit.To1earnmoreaboutDeIoittezSIoTpractice,visithttp:www2.dHReadmoreofourresearchandthought1eadershipontheIoTathtta:duDCCIIeCtiCninternet-cf-thingq.
7、ContentsIntroduction2Newtech,newva1ue3IoTapp1icationsingovernment7Privacyandsecurity13Turningvisionintorea1ity15Endnotes16Acknow1edgements19IntroductionThiswaveoftechno1ogyhasmorechanceofreimaginingwho1eswathesofthewor1dthananythingwe,veseenbefore.TimORei11y,quotedinChrisWitecK4TheInternetofThings(I
8、oT):Thebestisyettocome,http:/bit.1y/ITFHCr1ONGbeforetheadventoftodayswrist1wearab1es7Ho11ywoodsJamesBondwasusinghiswatchtomeasureradioactivityandreceivemessagesfromheadquarters.1Andbeforeanycompanybeganprototypingconnectedcars,hecareenedthroughahighspeedchasewherehecontro11edhiscarfromthebackseatvia
9、mobi1ephone-augmentedbysensorsthattriggeredfixesforsafetyissuessuchasf1attiresandavideofeedthata1ertedhimtoobstac1es.2Previous1ythedomainoffantasy,suchdevicesarebecomingrea1ityandevenmainstream:Smartwatcheshe1pverifyidentityandpayforgoods,a1armc1ocksknowthecurrenttraffic,andsmartg1assesprovideinstan
10、taccesstoexpertadvice.Whatwereonceimaginativetoysforatech-sawyspymaysoonbeanewc1assoftoo1sforpub1icservantsmoregenera11y.Asgovernmentsworktode1iverqua1ityservicesinincreasing1ycomp1exenvironments,devicesthathavea1readybeguntomake1ifeeasierandmoreefficientforcompaniesandconsumerscana1sohe1pcreategrea
11、terpub1icva1ue.However,strategicapp1icationoftheInternetofThings(IoT)-thesuiteofembeddedsensorsandwire1ess1yconnecteddevicesissti11nascentingovernment.Infact,arecentBrookingsInstitutionreportfoundthatnotasing1efedera1agencymentionedtheIoTinitsstrategicp1an?Thediversenatureofpub1icsectormissionsandth
12、ecitizenstheyservefrequent1ycomp1icatesattemptstoimp1ementnewtechno1ogy.Yetifpub1icsectororganizationsdonotstartana1yzingtheimp1icationsoftheIoTtoday,theyriskbeing1eftbehind,makingitmoredifficu1ttoeffective1yregu1ateorefficient1yde1iverservicesinthisshiftingrea1ity.Thisreportaimstohe1pgovernment1ead
13、ersnavigatethisemergingrea1itybyprovidinganoverviewofhownewIoTcapabi1itiescancreateva1ue,i11ustratingtheirimpactonthreetraditiona1pub1icsectordomains(education,pub1icsafety,anduti1ities),anddiscussingafewconsiderationsasagenciesp1anforadoptionofthistechno1ogy.Newtech,newva1ueJustasthefirstnewsshowst
14、reatedte1evisionaszzradiowithpictures/manyear1yIoTapp1icationshaveconsideredon1yhowthesedevicescanimprovecurrentperformance.THEdefinitionofa“computerischangingagain.Thecontinuedevo1utiontowardcheaperprocessorsandfasternetworkshasenab1edashiftfromdesktopworkstationstomobi1ephonesand,now,toeverydayobj
15、ects,inspiringthetermzzInternetOfThingsw*A1mostanydevicecanbeInternet-enab1ed,1inkingittoadditiona1computingpowerandana1yticcapabi1itiesthatmakeitsmartTheaggregationofoutputsfromsensors,beacons,machines,andotherIoTdevicesoffersfarmoreva1uethanjustabetteror“smartproduct;byconnectingthesedevicesandenvironments,wecanunderstandmoreabouttheiruse,thewor1d,andourse1ves-ofteninrea1time.Asmorecomp1exandmaturesystemstakeadvantageofthisconnectivitytotapintonewcapabi1ities,organizationsmustthinkabouthowthesetechno1ogiescombinetocreateva1ueinnewanddiffe
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