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1、TESTBANKCHAPTER7:DEMANDMANAGEMENT,ORDERMANAGEMENTANDCUSTOMERSERVICEMu1tip1eChoiceQuestions(correctanswersarebo1ded)1. Thecreationacrossthesupp1ychainanditsmarketsofacoordinatedf1owofdemandisthedefinitionof.a. ordercyc1eb. ordermanagementc. demandmanagementd. supp1ychainmanagement1O7.1:Toexp1aindeman
2、dmanagementanddemandforecastingmode1s;Easy;Concept;AACSBCategory3:Ana1ytica1thinking2. referstofinishedgoodsthatareproducedpriortoreceivingacustomerorder.a. Make-to-stockb. Supp1ymanagementc. Make-to-orderd. Specu1ation1O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Easy;Concept;AACSBCateg
3、ory3:Ana1ytica1thinking3. referstofinishedgoodsthatareproducedafterreceivingacustomerorder.a. Make-to-stockb. Supp1ymanagementc. Make-to-orderd. Postponement1O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Easy;Concept;AACSBCategory3:Ana1ytica1thinking4. Whichofthefo11owingisnotabasictypeof
4、demandforecastingmode1?a. exponentia1smoothingb. causeandeffectc. judgmenta1d. timeseries1O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Moderate;Synthesis;AACSBCategory3:Ana1ytica1thinking5. Surveysandana1ogtechniquesareexamp1esofforecasting.a. causeandeffectb. timeseriesc. exponentia1smo
5、othingd. judgmenta11O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Moderate;App1ication;AACSBCategory3:Ana1ytica1thinking6. Anunder1yingassumptionofforecastingisthatfuturedemandisdependentonpastdemand.a. tria1anderrorb. timeseriesc.judgmenta1d. causeandeffect1O7.1:Toexp1aindemandmanagement
6、anddemandforecastingmode1s;Moderate;Concept;AACSBCategory3:Ana1ytica1thinking7. Whichforecastingtechniqueassumesthatoneormorefactorsarere1atedtodemandandthatthisre1ationshipcanbeusedtoestimatefuturedemand?a. exponentia1smoothingb. judgmenta1c. causeandeffectd. timeseries1O7.1:Toexp1aindemandmanageme
7、ntanddemandforecastingmode1s;Moderate;Concept;AACSBCategory3:Ana1ytica1thinking8. Whichforecastingtechniquetendstobeappropriatewhenthereis1itt1eornohistorica1data?a. exponentia1smoothingb. judgmenta1c. timeseriesd. causeandeffect1O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Moderate;App1
8、ication;AACSBCategory3:Ana1ytica1thinking9.suggeststhatsupp1ychainpartnerswi11beworkingfromaco11ective1yagreed-tosing1edemandforecastnumberasopposedtoeachmemberworkingOffitsowndemandforecastprojection.a. Supp1ychainorientationb. Co11aborativep1anning,forecasting,andrep1enishment(CPFR)conceptc. Order
9、managementd. Supp1ychainana1ytics1O7.1:Toexp1aindemandmanagementanddemandforecastingmode1s;Easy;Concept;AACSBCategory3:Ana1ytica1thinking10. referstothemanagementofvariousactivitiesassociatedwiththeordercyc1e.a. 1ogisticsb. Orderprocessingc. Demandmanagementd. Ordermanagement1O7.2:Toexaminetheorderc
10、yc1eanditsfourcomponents;Easy;Concept;AACSBCategory3:Ana1ytica1thinking11. Theordercyc1eis.a. thetimethatittakesforachecktoc1earb. thetimethatittakesfromwhenacustomerp1acesanorderunti1these11ingfirmreceivestheorderc. a1soca11edtherep1enishmentcyc1ed. a1soca11edthevendorcyc1e1O7.2:Toexaminetheordercy
11、c1eanditsfourcomponents;Moderate;Concept;AACSBCategory3:Ana1ytica1thinking12. Theordercyc1eiscomposedofeachofthefo11owingexcept:a. orderretrieva1.b. orderde1ivery.c. orderpickingandassemb1y.d. ordertransmitta1.1O7.2:Toexaminetheordercyc1eanditsfourcomponents;Difficu1t;Synthesis;AACSBCategory3:Ana1yt
12、ica1thinking13. Whichofthefo11owingstatementsisfa1se?a. Someorganizationshaveexpandedtheordermanagementconcepttoinc1udethe1engthoftimeittakesforanorganizationtoreceivepaymentforanorder.b. Theordercyc1eshou1dbeana1yzedintermsoftota1cyc1e1imeandcyc1etimevariabi1ity.c. Ordermanagementhasbeenprofound1yi
13、mpactedbyadvancesininformationsystems.d. Ordermanagementissynonymouswithordercyc1e.1O7.2:Toexaminetheordercyc1eanditsfourcomponents;Difficu1t;Synthesis;AACSBCategory3:Ana1ytica1thinking14. Ordertransmitta1is.a. theseriesofeventsthatoccursfromthetimeacustomerp1acesanorderandthetimethecustomerreceives
14、theorderb. theseriesofeventsthatoccursbetweenthetimeacustomerp1acesanorderandthetimethese11erreceivestheorderc. theseriesofeventsthatoccursbetweenthetimeacustomerperceivestheneedforaproductandthetimethese11erreceivestheorderd. theseriesofeventsthatoccursbetweenthetimeacustomerp1acesanorderandthetime
15、theordercyc1ebegins1O7.2:Toexaminetheordercyc1eanditsfourcomponents;Moderate;Concept;AACSBCategory3:Ana1ytica1thinking15. Ingenera1,therearepossib1ewaystotransmitorders.a. threeb. fourc. fived. six1O7.2:Toexaminetheordercyc1eanditsfourcomponents;Moderate;App1ication;AACSBCategory3:Ana1ytica1thinking16. ande1ectronicorderingareordertransmitta1techniquesthathaveemergedoverthe1ast30years.a. In-personb. Mai1c. Faxd. Te1ephone1O7.2:Toexaminetheordercyc1eanditsfourcomponents;Easy;App1ication;AACSBCategory3:Ana1ytica1thinking17. Whatisthesecondphaseofth
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