3981国开（电大）2021年7月《国际商务礼仪 》期末试题及答案.docx

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1、试卷代号：3981国家开放大学2021年春季学期期末统一考试国际商务礼仪试题2021年7月注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌子上。试卷和答题纸均不得带出考场。监考人收完考卷和答题纸后才可离开考场。二、仔细读懂题目的说明，并按题目要求和答题示例答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。第一部分判断题(30分)There are fifteen statements in this section. Mark the statements True (T) or

2、 False ( F)according to what you have learned in this course.1. The first rule of etiquette is to show the other people what a nice person you are.2. A genuine smile with a twinkle in your eye is a powerful way to communicate yourwillingness to meet another person.3. When people shake hands, three s

3、hakes seem to be about right, but a lingeringhandshake is necessary to indicate you are comfortable with the person.4. In a restaurant, always talk softly to your server, as if you were sharing a secret.5. It is courtesy for men but not women to give up their seats in a waiting room withlimited seat

4、ing.6. Quality management practices recognize that all people are our clients.7. As soon as someone has been introduced to you, do not try to repeat his or her name.8. Try to be comfortable with others no matter how they act, and try to make otherscomfortable in your presence.9. If you are at work s

5、itting behind your desk when a visitor comes by, walk aroundyour desk so you are next to your visitor when you shake hands.10. Do not make a big show of it when opening the door for anyone.11. When having a working meal, you can put your briefcase on the table.12. No matter how simple a meeting is,

6、an agenda is imperative.13. If the driver is a woman, she should not open the door for the passengers.14. A general guide of professional dress is to wear clothes that show your personalstyle.15. Smoking is a personal choice that does not affect other people.第二部分 选择题(20分)There are five questions in

7、this section. Each question has one or more than one correct answer.Select the correct answer or answers.16. Why is lunch an excellent time to accomplish a good deal of work?A. Because you are away from the usual interruptions.B. Because the atmosphere in a restaurant sets a different mood.C. Becaus

8、e you can have the whole table to yourself in a restaurant.D. Because working while eating is a new fashion.17 . In a more formal meeting, which of the following item or items should an agendaidentify?A. People not invited to the meeting.B. The lunch menu.C. The subject.D. People expected to speak o

9、n the issue.18 . How long should a handshake last?A. Three shakes seem to be about right.B. lingering handshake is necessary.C Let go of your hand as quickly as possible.D It relies on your best sense of social timing.19 . How do you give your work life the quality of your personal life?A. Dress com

10、fortably.B. Be punctual.C. Be critical.D. Offer privacy.20 . Why should you repeat his or her name as soon as someone has been introduced toyou?A. So that the other person feels recognized.B. Because repeating the name helps you better remember it.C. Because you need to show the other person that yo

11、u like the name.D So that the other person knows you are talking to him or her.第三部分简述题（30分）根据本课程所学，简述下列问题：21 .如果规定上午8：30上班，那么几点到办公室比较合适？为什么？22 .为什么说礼仪具有成本效益？23 .在工作环境中，使用手机的基本礼仪是什么？24 .目光接触有什么作用？25 .安排会议时，需要考虑哪些问题？第四部分实践题（20分）26 .结合你的日常观察，说一说在你的工作环境中，人们是如何送、收礼物的，例如逢年过节或同事的生日，等。结合本课程所学，谈谈你的看法。试卷代号：39

12、81国家开放大学2 0 2 1年春季学期期末统一考试国际商务礼仪试题答案及评分标准第一部分判断题(30分)There are fifteen statements in this section. Mark the statements True (T) or False ( F according to what you have learned in this course.每题2分1. F2.T3. F4. T5. F6. T7. F8. T9. T10. T11. F12. T13. F14. F15. F第二部分选择题（20分）There are five questions in

13、this section. Each question has one or more than one correct answer.Select the correct answer or answers.每一个正确答案2分16. AB17. C18. AD19. BD20. AB第三部分简述题（30分）根据本课程所学，简述下列问题。每题6分2L应该在规定的上班时间之前十五到二十分钟到办公室，为开始工作做好准备。利用这提前的十几分钟脱大衣、倒水、擦桌子等等。这样，不仅可以按时开始一天的工作，也不会对其他同事产生干扰。22 .礼仪有成本效益指的是礼仪提高了工作场所的生活质量，有助于提高员工的

14、工作热情，美化公司形象，从而在创造利润方面发挥重要作用。另一方面，负面的行为，无论是出于自私、粗心还是无知，都有可能使一个人失去晋升的机会，甚至丢掉工作。23 .在办公室，要把铃声调成静音或震动；在会议中，要把手机调成静音；如有重要的电话，要到僻静之处接听，避免影响其他同事的工作。24 .目光接触可以表达自信、真诚和善意。缺乏直接的目光接触，特别是在两个人之间进行交流时，可能会让对方感到不舒服，感到给冒犯，或者感觉说话人不够真诚，甚至有欺骗性。25 .什么日期和时间对大多数人来说是方便的？哪些人是必须参会的主要人员？哪些人是必须参会的非主要人员？能否预定到会场及会场设施？会场需要哪些视听辅助设备？会议期间是否提供茶点？会议有哪些主要议程？第四部分实践题（20分）26 .要求学生就这一话题阐述教材中的观点，并与现实观察做比较，阐述现实与教材内容的相同之处和不同之处。在评分时，不要求学生将教材中某一话题的要点全部列出，仅列出与其观察相关的要点即可。做到这一步，即可给12分。如能对观察到的现实状况加以分析，且阐述清晰、逻辑清楚、见解独到，可获得更高分数。这一部分未设字数限制，答题以阐述透彻、语言简练为宜。